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This week, I picked up some gravel for my driveway at Hooker Brothers’ Sand and Gravel in Grand Island, Nebraska.The pickup box trailer I used hadn’t hauled anything heavier than a few household items in many moons.  So when roughly a ton of gravel hit the bed, even though the operator was very gentle, the tires, with their 12 pounds of air went nearly flat!

I was just deciding I’d have to drive veerrrrry slowly and get some air at a gas station when the operator says, “you want to put some air in those tires?”  We went to the shop where the “boys” were closing up to go home.  I’d arrived at about twenty to closing time. Now it was at least five and no one was glaring at me to “hurry it up”.   On the contrary, one of the men put air in my tires while I made small talk with the “operator”, who as it turns out was Scott Hooker.

Hooker Brothers has grown to be a major player in the construction and materials world in Nebraska over the past twenty or thirty years.  It was easy to see that one contributing factor to that success has been world class customer service!  And as always, it starts at the top.  The very courteous “boys” were simply modeling their leaders.

Thanks Scott, “the boys” and the Hooker Brothers organization for an excellent customer experience.

Verlen

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